We accept returns within 14 days of delivery for sealed, unopened products only.
Eligible for return
- Sealed booster boxes, ETBs, tins, and collection boxes in original, unopened packaging.
- Accessories in original, unused condition.
Not eligible for return
- Opened or unsealed products (no exceptions, even if unused).
- Singles and graded cards — final sale.
- Mystery boxes — see Mystery Box Terms.
How to return
- Email info@unwraps.gr within 14 days of delivery with your order number and the reason for the return.
- The buyer is responsible for creating and purchasing their own return shipping label and arranging drop-off with the carrier of their choice.
- Ship the item back in its original, unused packaging.
- We will process your refund within 5 business days of receiving and inspecting the returned item.
Important
Unwraps does NOT automatically provide prepaid return shipping labels. Buyers cover the cost of return shipping, except in cases where the return is due to an error on our part (wrong/damaged item), in which case we will reimburse reasonable return shipping costs.
Condition
Items must be returned in original, unopened condition and original packaging. We reserve the right to refuse returns that show signs of tampering, damage, or unsealed packaging.
Refunds
Refunds are issued to the original payment method. Original outbound shipping costs are non-refundable except where the return is due to our error.
EU Consumer Right of Withdrawal
Under EU consumer law (Directive 2011/83/EU, transposed in Greece by PD 35/2023), you have the right to withdraw from a distance or off-premises purchase within 14 days of receiving your goods, without giving any reason.
Withdrawal period: The 14-day period begins on the day you (or a third party you designate, other than the carrier) takes physical possession of the goods. To exercise the right, you must inform us of your decision before the period expires.
How to exercise your right electronically: You can submit your withdrawal request directly on this page using the "Exercise Right of Withdrawal" button below — no login required. Provide your name, order number, and order details, review, and confirm. Your request is registered immediately and a confirmation email is sent to you.
Exceptions (right of withdrawal does NOT apply to):
- Sealed products that have been unsealed/opened (e.g., opened booster packs or boxes) — Article 16(e) and (m) of the Directive.
- Goods made to order or clearly personalized.
- Products sealed for health/hygiene reasons that have been unsealed.
- Digital content supplied after the consumer has given consent (once supply has begun).
- Mystery boxes that have been opened/revealed — see Mystery Box Terms.
Refunds after withdrawal: Once we receive the returned goods and verify their condition, we will refund all payments received from you (including standard delivery costs) using the same means of payment you used, within 14 days of receiving the returned goods. You bear only the direct cost of returning the goods.
Return/shipping responsibilities: You are responsible for the cost and arrangement of returning the goods, unless the return is due to an error on our part. Goods must be returned in their original, unused condition.
For any questions, contact info@unwraps.gr.